Simple, transparent, predictable

Got questions? We've got answers.

What counts as an active chatter?

An active chatter is a unique user ID that sent at least one text chat message, or received one in a 1:1 direct conversation, during the billing month. Recipients of broadcast or announcement channels never count — one marketing blast to 10,000 users adds zero active chatters. Registered users who never chat also do not count. This keeps pricing predictable for consumer apps, marketplaces, and delivery platforms.

What counts as a text chat message?

Text chat means written messages sent through the Sendsar API in channels and DMs. Every message is counted once per send, never per recipient — a message to a 50-person group counts as 1 message, not 50. Edits, system events, and webhooks do not count. Text chat is separate from voice call and video call minutes.

How are voice and video call minutes counted?

Call allowances are participant-minutes, the industry-standard way real-time infrastructure is measured. Each person in a call consumes minutes for the time they are connected: a 3-person voice call that lasts 10 minutes uses 30 voice participant-minutes. On Free, you get 30 voice and 15 video participant-minutes per month, and calls pause when an allowance is used up. On paid plans, extra participant-minutes are billed at the per-minute rates shown for your plan.

What happens if we exceed included text chat messages?

On Plus and Pro, conversations never stop: extra messages are billed automatically at $1 per 10,000 additional messages. On Free, new outbound text chat is paused until the next billing cycle or an upgrade — Free has no overage billing.

What happens if we exceed our active chatter limit?

On paid plans, we never block your end-users mid-month. If you exceed your active chatter allowance, chat keeps working — we notify you and work out an upgrade to the right plan. On Free, the 200-chatter limit is a hard cap.

How does call recording work?

Call recording is available on Plus and Pro with a monthly allowance of recording minutes; extra minutes are billed at your plan's per-minute rate. Recording files count toward your plan's storage quota and are kept for 30 days on Plus and 90 days on Pro — download them to keep them longer. Enterprise retention is custom.

What are concurrent connections?

Concurrent connections is the maximum simultaneous WebSocket connections for text chat in your workspace — an infrastructure guardrail on shared infrastructure, not a billing meter. Voice and video calls are tracked by participant-minutes, not by a concurrent call cap.

Can we save with annual billing?

Yes. Pay annually and save 20% on the base plan versus monthly billing — $46/year on Plus, $118/year on Pro. Included text chat, voice call, video call, and call recording allowances are part of the base plan.

When should we talk to sales?

Choose Enterprise when you need dedicated infrastructure, private cloud or self-hosted deployment in your region, custom webhook routing to CRMs or local SMS providers, custom voice and video call rates, or contract terms tailored to your organization.